Client story
Car Multimedia
Strong revenue growth through focus on core tasks
About Car Multimedia
Carmultimedia.nl supplies and installs high-quality multimedia systems for cars, from wireless Apple CarPlay to premium QLED and 5G solutions. The team works every day on advice, installation and service for both private and business customers.
The challenge
The success of Carmultimedia.nl also brought growth in customer traffic. The team lost a lot of time to phone calls, quotes and customer questions, leaving less room for the actual installation and advice. On top of that, creating new products on platforms such as Amazon took unnecessarily long, which regularly led to delays and missed sales opportunities.
The solution
Remote Opus matched Carmultimedia.nl with an experienced remote employee who took over the first customer contact by email and phone. That allowed the team to focus fully again on what they are really good at: installing, testing and advising customers. The remote employee also supports the creation and listing of products on online platforms, so products appear online faster and correctly.
The result
More focus, more revenue
- 40% more time for installation and customer advice
- Faster and more professional customer service
- Faster product launches with better online visibility
- Higher customer satisfaction and more returning customers
- Strong revenue growth thanks to more focus on core activities
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