Outsource customer supportOrders and complaints well handled
Imagine: an experienced customer support employee who handles orders, returns and complaints punctually and carefully. That way your administration keeps running smoothly, even when it's busy.
Post your job for free, online within 2 minutes.
What a customer support employee processes for you
How much does it cost to get
outsource customer support?
A freelancer is often available only 16 hours a week and an agency charges high rates for just 8 hours, while a full-time customer support employee through Remote Opus is available for your business 40 hours a week.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your employee gets to know your products, systems and way of working thoroughly, just like a permanent colleague. Because there is full-time capacity, there is room left for tasks such as order administration or invoicing questions. So with outsourcing customer support you get more than just handled requests.
Why customer support outsourced?
A dedicated employee knows your product range, systems and customers inside out, while an agency often works with rotating people. That keeps the handling of orders and complaints consistent and reliable.
Solid knowledge of your processes
Your employee works in your systems daily and gets to know your company's exceptions and preferences, instead of having to be onboarded again and again.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your operations more efficiently and get more work done in the same time. You don't just get better customer support results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource customer support
A full-time customer support employee through Remote Opus costs from 895 euros per month. That is a fixed fee, without agency fees or long-term contracts.
Within about 14 days we match you with an employee, who then gets straight to work on your customer support.
Yes, the employee becomes part of your team and you manage him or her directly. Remote Opus takes care of coaching, contracts and payroll in the background.
Orders and complaints are handled faster and more accurately. You get clear reporting, with the first improvements often visible within a few weeks.
Yes, think of order administration, invoicing questions or keeping up your stock notifications.
The employee follows your returns and complaints procedure closely and makes sure every report is handled neatly and on time.
Yes, the employee works with your webshop platform such as Shopify or WooCommerce, and with tools such as Zendesk or Exact Online.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Choose a time that suits you. We'll discuss your current customer support and how an employee takes it over.
This is how your customer support employee tackles it
This is how your customer support employee takes over the daily handling.
Mapping your processes
We map out how orders, returns and complaints currently flow through your business.
Onboarding on your systems
The employee gets access to your systems and learns your way of working and products.
Daily handling and reporting
The employee processes requests daily and you receive clear reporting.
