Outsource aftersalesMore value after the purchase
Imagine this: an aftersales specialist who gets in touch after every purchase to check that everything arrived properly and works as it should. Customers feel seen after buying too, which increases the chance of repeat purchases and positive reviews.
Post your job for free, online within 2 minutes.
What an aftersales specialist does for you
How much does it cost to get
outsource aftersales?
A freelancer or agency usually follows up on aftersales only sporadically, while Remote Opus offers you a full-time aftersales specialist for a fixed price from 895 euros per month.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your specialist gets to know your products, warranty terms and customers because he or she works full-time for your company alone. If less follow-up is needed for a while, there is time for regular customer service or complaint handling, for example. That way you get more value out of the collaboration than aftersales alone.
Why aftersales outsourced?
Follow-up after the purchase quickly falls by the wayside at most companies as soon as attention shifts to new sales. A full-time specialist whose only job is aftersales keeps doing that follow-up consistently and with care.
Consistent attention after the sale
Your specialist schedules follow-up moments and spots early when a customer needs help, instead of waiting until a complaint comes in.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimise your processes, run your operations more efficiently and get more work done in the same time. You don't just get better results from your aftersales, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource aftersales
A full-time aftersales specialist at Remote Opus costs from 895 euros per month, a fixed price with no agency fees or long-term contracts.
Within about 14 days we match you with a specialist who then takes over your aftersales right away.
Yes, the specialist becomes part of your team and you direct them yourself, while Remote Opus arranges guidance, contracts and payroll administration.
You usually notice more responses to follow-up contact and fewer unnoticed problems after purchase within a few weeks. You get clear reporting on follow-up and customer satisfaction.
Yes, think of complaint handling, regular customer service or following up on returns, which the same specialist can take on.
You agree that together, for example straight after delivery, after the first week of use, or around the end of a warranty period.
Yes, we work with Zendesk, your CRM, WhatsApp Business and email among others, and connect to the systems you already use.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your customer journey after purchase and how we strengthen that relationship.
This is how your aftersales specialist approaches it
This is how you get an aftersales specialist who keeps taking care of customers after the purchase too.
Introductory call and briefing
We discuss your products, warranty terms and the moment you already have follow-up contact with customers.
Matching within about 14 days
You get an aftersales specialist who fits your industry and customer base.
Onboarding and getting started
The specialist is onboarded on your systems and warranty policy, and starts following up with customers right away.
