Outsource multilingual customer serviceCustomer contact in multiple languages
Imagine: an experienced multilingual customer service employee who professionally assists customers in multiple languages at once, from Dutch and English to German or French. That way you serve international markets without hiring someone separately for each language.
Post your job for free, online within 2 minutes.
What a multilingual customer service employee makes happen for you
How much does it cost to get
outsource multilingual customer service?
Hiring multiple freelancers per language is costly and hard to coordinate, and an agency often charges per additional language, while Remote Opus brings in a full-time multilingual employee from 895 euros per month.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your employee builds knowledge of your customers in every language served and gets better and better at recognizing cultural differences in expectations. Because one full-time employee serves multiple languages, there is often room left for localizing frequently asked questions or checking translated content. That way you get more out of multilingual customer service than just answering questions.
Why multilingual customer service outsourced?
Hiring a separate employee for each language yourself is costly and hard to plan, and an agency often shifts changing people between languages. A dedicated multilingual employee builds the same bond with your customers in all languages served.
One point of contact for all your language areas
Instead of fragmenting your customer contact across separate freelancers per language, one full-time employee works structurally in all the relevant languages of your customers.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your business more efficiently and get more work done in the same amount of time. You don't just get better results from your multilingual customer service, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource multilingual customer service
A full-time multilingual customer service employee through Remote Opus costs from 895 euros per month, without agency fees or long-term contracts.
Usually within about 14 days, after which the employee gets straight to work full-time in the agreed languages.
Yes, the employee becomes part of your team and you determine the way of working. Behind the scenes, we take care of coaching, contracts and payroll.
You'll typically notice that customers in every language are helped equally quickly and consistently, with clear reporting per language group.
Yes, think of localizing content, managing international social media channels or moderating foreign reviews.
That depends on the volume and the languages required. You often start with two or three languages and we expand as your international customer base grows.
Yes, think of Zendesk, Freshdesk, HubSpot Service Hub or Salesforce Service Cloud, so all languages come together within the same system.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss which languages and markets you want to serve and put together a team for that right away.
This is how your multilingual customer service employee tackles it
This is how we build multilingual customer service that grows with your international ambitions.
Determine your language needs
We map out which languages your customers speak and what the order of priority is.
A match within about 14 days
We match you with an employee who speaks the required languages fluently and fits your customer profile.
Expand where needed
If the number of languages or the volume grows, we expand your team with additional full-time employees.
