Outsource software supportIssues resolved quickly and expertly
Imagine: an experienced software support specialist who handles installations, updates and issues for your users. Your software keeps running smoothly, even as user numbers grow.
Post your job for free, online within 2 minutes.
What a software support specialist does for you
How much does it cost to get
to outsource software support?
A freelancer has limited availability and an external support agency often works with rotating staff, while at Remote Opus you hire a full-time software support specialist for a fixed monthly fee.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,900 | € 1,650 | € 1,095 |
Your specialist gets to know your software, license structure and common issues, so problems are solved thoroughly instead of patched temporarily. Because the specialist is available full-time, there's also time left for related tasks such as documentation or installation help. You get more than just the handling of individual tickets.
Why software support outsourced?
Software often involves specific installations, licenses and version management that require in-depth knowledge. A full-time software support specialist builds that knowledge step by step, while a rotating external team has to get up to speed again and again.
Continuity instead of changing points of contact
Because your specialist is a permanent part of your company, knowledge of past issues and solutions is retained instead of lost with every staff change.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. This lets you optimize your processes, run your business more efficiently and get more work done in the same amount of time. You don't just achieve better software support results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource software support
A full-time software support specialist through Remote Opus costs from 1,095 euros per month. That's a fixed monthly fee, with no agency fees or long-term contracts.
On average, we match you with a suitable candidate within about 14 days, who then gets started on your software support right away.
Yes, the specialist becomes part of your team and you manage them directly. Remote Opus takes care of coaching, contracts and payroll administration in the background.
Think of fewer recurring issues and faster handling of support questions. You receive clear reporting on frequently occurring technical problems, and you'll often notice the first improvements within a few weeks.
Yes, think of license management, updating documentation or helping with installations remotely.
Yes, your specialist helps users with installations, guides updates and solves any problems that may arise afterwards.
Yes, your specialist works with the tools you already use, such as Zendesk, Freshdesk, TeamViewer or Jira.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your support questions and how a full-time specialist resolves issues faster.
This is how your software support specialist approaches it
Your software support specialist works according to your support process and only escalates when developers are needed.
Introduction and intake
We discuss your software, license structure and the most common support questions.
Matching within about 14 days
We find a software support specialist with an affinity for your type of software or platform.
Onboarding and resolving right away
Your specialist is onboarded on your systems and then independently handles issues and support questions.
