Hire a call center employeeAlways reachable for your customers
Imagine: an experienced call center employee who answers the phone for your company in a friendly, professional way every day. Customers feel heard, while you spend your time on the things that really matter.
Post your job for free, online within 2 minutes.
What a call center employee does for you
How much does it cost to
to hire a call center employee?
A freelancer has limited availability and an external call center often charges per call or per minute, while at Remote Opus you hire a full-time call center employee for a fixed monthly fee.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your call center employee is fully onboarded into your organization and gets to know your products, services and way of working. Because the employee works for you full-time, they also have time left for related tasks such as scheduling or administration. You get more than just phone-based customer service.
Why a call center employee on board?
A dedicated call center employee gets to know your customers, products and way of working inside out, something a rotating external call center rarely achieves. You build long-lasting customer relationships instead of one-off conversations.
One fixed point of contact for your customers
Customers appreciate dealing with the same employee every time, one who already knows their situation, without having to explain who they are again and again.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. This lets you optimize your processes, run your business more efficiently and get more work done in the same amount of time. You don't just achieve better results in phone contact with customers, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Hire a call center employee
A full-time call center employee through Remote Opus costs from 895 euros per month. That's a fixed monthly fee, with no agency fees or long-term contracts.
On average, we match you with a suitable candidate within about 14 days, after which they can get started right away on your phone contact with customers.
Yes, the employee becomes part of your team and you manage them directly. Remote Opus takes care of coaching, contracts and payroll administration in the background.
Think of shorter wait times, fewer missed calls and satisfied callers. You receive clear reporting, and you'll often notice the first improvements in your availability within a few weeks.
Yes, think of handling customer emails, scheduling appointments or simple back-office administration.
Certainly, in addition to answering incoming calls, your employee can also make proactive calls, for example for follow-ups or customer satisfaction conversations.
Yes, your employee works with the systems you already use, such as Zendesk, Aircall, RingCentral or your own CRM system.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your call volumes and how a full-time call center employee improves your availability.
This is how your call center employee approaches it
Your call center employee works according to your scripts, systems and values, not a generic calling script.
Introduction and intake
We discuss your phone contact with customers, call volumes and the systems you work with.
Matching within about 14 days
We find a call center employee who fits your industry and customers.
Onboarding and getting started right away
Your employee is onboarded on your processes and then handles calls independently.
