Outsource your call centerPhone-based customer contact taken care of
Imagine: an experienced call center employee who handles your phone calls every day, from questions about orders to appointments and complaints. No rotating agency staff, but one familiar face who knows your customers and way of working inside out.
Post your job for free, online within 2 minutes.
What a call center employee takes care of for you
How much does it cost to get
to outsource a call center?
A traditional call center agency charges per call or per minute and a freelancer often has limited availability, while Remote Opus provides you with a full-time call center employee for a fixed monthly fee.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your employee is fully onboarded on your telephony, scripts and CRM, building up knowledge that an external call center with rotating staff never does. Because 40 hours are rarely filled with calling alone, there's often room for related tasks such as updating customer files or simple administration.
Why a call center outsourced?
At an external call center agency, your customer rarely speaks to the same person twice, while a dedicated, full-time employee builds recognition and trust. The service goes beyond simply handling calls.
One point of contact instead of a pool
Your employee knows your customers, files and agreements, making conversations more personal and efficient than with a rotating call center team.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. This lets you optimize your processes, run your business more efficiently and get more work done in the same amount of time. You don't just achieve better call center results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource your call center
You pay a fixed monthly fee starting from 895 euros per month for a full-time call center employee, with no agency fees or long-term contracts.
Within about 14 days, we match you with a suitable employee, who then gets started on your call center right away.
Yes, your employee becomes part of your team and you manage him or her directly, while we take care of coaching, contracts and payroll.
Within a few weeks, you'll often notice shorter wait times and more consistent calls, with clear reporting on call volumes and results.
Yes, think of updating customer files, scheduling appointments or simple administrative follow-up.
Yes, your employee can both take customer questions and make calls, for example for quote follow-up or appointment confirmation.
Yes, your employee works seamlessly with tools such as Zendesk Talk, RingCentral, Aircall and common CRM systems.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your call volumes and how a dedicated call center employee brings structural relief.
This is how your call center employee approaches it
We set up your employee's calling scripts, systems and working methods around your way of customer contact, so calls sound professional from the start.
Intake and match
We take stock of your call volumes, scripts and telephony, and match you with a suitable call center employee within about 14 days.
Onboarding on your systems
Your employee gets to know your telephony, CRM and frequently asked questions before making calls on behalf of your company.
Management and reporting
You manage your employee directly and receive clear reporting on call volumes, call time and common questions.
