Hire a customer service employeeA permanent team member for your customers
Imagine: an experienced customer service employee who is a full-time part of your team, masters modern tools such as Intercom or Zendesk and helps customers just as quickly as an internally hired colleague. No changing freelancers, but one dedicated person who grows with your product.
Post your job for free, online within 2 minutes.
What a customer service employee does for you
How much does it cost to
hire a customer service employee?
Freelance customer service support is often fragmented and an agency quickly charges a high hourly rate, while Remote Opus provides you with a full-time customer service employee for a fixed monthly fee.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your employee is fully onboarded into your product, tone of voice and support tools. Because 40 hours are rarely filled entirely with tickets alone, there is often room for related tasks such as updating a help center or testing new features, so you get more value from the same employee.
Why a customer service employee on board?
A full-time employee who focuses entirely on your product builds product knowledge faster than a freelancer switching between multiple assignments. This makes customer service a structural part of your growth instead of a temporary fix.
Growing along with your product
As your product evolves, your employee grows along with it, something that rarely happens with an external agency and its rotating staff.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. This lets you optimize your processes, run your business more efficiently and get more work done in the same amount of time. You don't just achieve better customer service results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Hire a customer service employee
You pay a fixed monthly fee starting from 895 euros per month for a full-time customer service employee, with no agency fees or long-term contracts.
Within about 14 days, we match you with a suitable employee, who then gets started on your customer service right away.
Yes, your employee becomes part of your team and you manage him or her directly, while we take care of coaching, contracts and payroll.
Within a few weeks, you'll often notice shorter response times on tickets and better product knowledge in the answers, with clear reporting.
Yes, think of updating a help center, testing new features or simple onboarding of new customers.
Yes, employees are used to fast-growing environments and quickly master new features and processes.
Yes, your employee works seamlessly with tools such as Intercom, Zendesk, Freshdesk and Slack.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your product and the profile of the customer service employee that fits it best.
This is how your customer service employee approaches it
We find an employee who fits your product and support tools, and onboard them thoroughly before they help customers independently.
Intake and match
We map out your product, support volumes and desired profile, and match you with a suitable employee within about 14 days.
Onboarding on your product
Your employee gets to know your product, frequently asked questions and support tools before helping customers independently.
Management and reporting
You manage your employee directly and receive clear reporting on ticket volumes, response time and customer satisfaction.
