Hire customer support for SaaSFaster response times, happier customers
Imagine this: an experienced customer support specialist who resolves customer questions about your SaaS product quickly and expertly. Remote Opus matches you within about 14 days with a full-time specialist who works fully as part of your team.
Post your job for free, online within 2 minutes.
What a customer support specialist does for your SaaS company
How much does it cost to
to hire a customer support specialist for SaaS?
You typically use a freelancer for 16 hours a week, and an agency often delivers only 8 hours of capacity at a hefty rate. With Remote Opus you get a full-time customer support specialist, 40 hours a week, from 1,095 euros per month.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,900 | € 1,650 | € 1,095 |
Your specialist is fully onboarded into your helpdesk system and knowledge base, and communicates directly with your customers. Because the specialist is available full-time, there is time left over for related tasks such as maintaining a knowledge base or testing new features. That way you get more out of the collaboration than just ticket handling.
Why a customer support specialist on board?
With a growing SaaS product, support questions pile up fast, and a part-time solution cannot keep pace. A dedicated full-time specialist builds up product knowledge and handles questions faster and more consistently than a rotating agency.
In-depth product knowledge instead of superficial answers
Because your specialist works with your product full-time, product knowledge develops that goes well beyond standard scripted answers.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your operations more efficiently and get more work done in the same time. You don't just get better customer service results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Hire customer support for SaaS
A full-time customer support specialist via Remote Opus costs a fixed amount from 1,095 euros per month. No agency fees and no long-term contracts.
On average you have a match within 14 days, after which the specialist gets straight to work on your customer service.
Yes, the specialist becomes part of your team and you direct the work yourself. We take care of coaching, contracts and payroll administration.
You often see shorter response times and happier customers within just a few weeks. You also get clear reporting on volumes and recurring questions.
Yes, think of managing your knowledge base, testing new features or customer satisfaction surveys.
The specialist is onboarded into your product and escalates complex technical reports to your development team in a structured way, so nothing is left hanging.
Yes, our specialists work effortlessly with tools like Zendesk, Intercom, Freshdesk and Slack.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your support volume and how a full-time specialist improves your response times.
This is how your customer support specialist approaches it
Here's how your customer support specialist approaches it.
Intake and matching
We map out your support processes and tools and match you with a suitable specialist within about 14 days.
Onboarding into your product and systems
Your specialist gets to know your SaaS product and helpdesk system, so they can pick up tickets independently from day one.
Follow-up and reporting
Your specialist handles support questions every day and regularly gives you an overview of volumes, response times and recurring issues.
