Outsource customer supportA faster grip on every problem
Imagine this: an experienced customer support specialist who thoroughly resolves every technical or practical problem your customers run into. Queues and frustrations disappear, and you keep time for your product.
Post your job for free, online within 2 minutes.
What a customer support specialist solves for you
How much does it cost to get
outsource customer support?
A freelancer is usually available just 16 hours a week and an external agency quickly charges high rates for 8 hours of work, while a full-time customer support specialist through Remote Opus is there for your customers 40 hours a week.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your specialist gets to know your product or service thoroughly and becomes just as sharp as a colleague from your own team. Because there is full-time capacity, there is room left for tasks such as maintaining a knowledge base or onboarding new customers. So outsourcing customer support gets you more than just resolved tickets.
Why customer support outsourced?
A dedicated specialist builds in-depth product knowledge that a rotating agency team rarely reaches. As a result, problems are solved faster and more precisely, with fewer recurring questions.
In-depth knowledge of your product
Your specialist works only for your company and can therefore get to the bottom of complex or technical questions faster than a support employee who switches between several clients.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimise your processes, run your operations more efficiently and get more work done in the same time. You don't just get better customer support results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource customer support
A full-time customer support specialist through Remote Opus costs from 895 euros per month. That is a fixed price, with no agency fees or long-term contracts.
Within about 14 days we match you with a specialist, who then starts on your customer support right away.
Yes, the specialist becomes part of your team and you direct him or her yourself. Remote Opus arranges coaching, contracts and salary in the background.
Customers get a solution faster and the number of recurring questions often drops. You get clear reporting, with first improvements often within a few weeks.
Yes, think of maintaining a knowledge base, onboarding new customers or collecting product feedback.
Yes, the specialist is thoroughly onboarded on your product and can resolve technical questions independently or escalate them to your team in a structured way.
Yes, your specialist works with tools such as Zendesk, Intercom, Jira Service Management or Help Scout, depending on what you already use.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss the problems your customers run into and how a specialist solves them for good.
This is how your customer support specialist approaches it
This is how your customer support specialist delivers fast and lasting solutions.
Intake of recurring problems
We map out which questions and problems come up most often with your customers.
Training on your product
The specialist learns your product or service so questions can be resolved independently.
Follow-up and escalation policy
The specialist resolves what they can, escalates complex cases as agreed and you receive reporting.
