German-language customer supportStrong service in German
Imagine this: a German-speaking customer support specialist who handles customer questions quickly and warmly, with no waiting times for your German-speaking customers. Remote Opus matches you within about 14 days with a full-time specialist who works fully as part of your team.
Post your job for free, online within 2 minutes.
What a German-speaking customer support specialist does for your customers
How much does it cost to
to hire a German-speaking customer support specialist?
A freelancer charges you by the hour and a call center agency works with rotating staff, while at Remote Opus you get a full-time German-speaking customer support specialist for a fixed monthly amount.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,900 | € 1,650 | € 1,095 |
Your specialist becomes a full part of your support team and gets to know your products and customers thoroughly. When things are quiet, they also pick up related tasks such as updating the knowledge base. That way you get more out of the same investment than just German-language customer support.
Why a German-speaking customer support specialist on board?
A full-time specialist gradually builds up knowledge of your products, customers and common questions, something a rotating agency team never gets around to. That makes the customer experience more personal and more consistent.
Consistent quality in every customer interaction
Because your specialist works with the same customers and processes every day, they recognize problems faster and resolve them more consistently.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your operations more efficiently and get more work done in the same time. You don't just get better German-language customer support results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
German-language customer support
A full-time specialist via Remote Opus costs a fixed amount from 1,095 euros per month. No agency fees and no long-term contracts.
You are usually matched within about 14 days, after which your specialist starts full-time on your German-language customer support right away.
Yes, the specialist becomes part of your team and you direct the work yourself. We take care of coaching, contracts and salary.
You get shorter response times and satisfied German-speaking customers, with clear reporting on ticket volumes and customer satisfaction.
Yes, think of order processing, returns handling or managing reviews. We also match you with specialists for those related tasks.
Think of email, live chat, phone and social media, depending on the channels you already use.
Yes, think of Zendesk, Freshdesk, Gorgias and similar helpdesk software you already use.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your support needs and show you how quickly you can add a German-speaking specialist to your team.
This is how your German-speaking customer support specialist
Here's how Remote Opus approaches hiring your German-speaking customer support specialist.
Mapping the need
We discuss your support volume, channels and the skills you are looking for.
Match within 14 days
You are matched with a suitable German-speaking specialist within about 14 days.
Onboarding and scaling up
Your specialist is onboarded into your systems and processes, while we arrange the contracts and payroll administration.
