Outsource German-speaking customer serviceProfessional customer contact in German
Imagine: an experienced German-speaking customer service employee who assists your German customers in fluent, correct German, including the formal tone they are used to. No stumbling translation and no confusion about the right form of address, but communication that fits the German market.
Post your job for free, online within 2 minutes.
What a German-speaking customer service employee takes care of for you
How much does it cost to get
outsource German-speaking customer service?
A German-speaking freelancer is scarce and often expensive, and an agency divides its attention across multiple clients, while Remote Opus provides you with a full-time German-speaking customer service employee for a fixed monthly fee.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Because your employee is fully onboarded into your products and systems, he or she also adapts as your German sales grow. And because 40 hours are rarely filled entirely with customer questions alone, there is room left for tasks such as translating product copy or following up on returns.
Why German-speaking customer service outsourced?
German customers value thoroughness highly, and a poorly chosen word or overly informal tone can cost trust. A full-time employee who understands the German-speaking region prevents this, while an internally trained employee or general call center often doesn't fully cover this risk.
Meeting German customer expectations
Your employee knows the customary formal form of address and communication style in Germany, so your brand comes across professionally at every touchpoint.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your business more efficiently and get more work done in the same amount of time. You don't just get better results from your German-speaking customer service, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource German-speaking customer service
You pay a fixed monthly fee from 895 euros per month for a full-time German-speaking customer service employee, without agency fees or long-term contracts.
Within about 14 days, we match you with a suitable employee, who then gets straight to work on your German-speaking customer service.
Yes, your employee becomes part of your team and you manage him or her directly, while we take care of coaching, contracts and payroll.
You'll often notice fewer follow-up questions caused by language confusion and happier German customers within a few weeks, with clear reporting on progress.
Yes, think of translating product copy, following up on returns or simple social media replies in German.
Yes, your employee is trained in the formal form of address and the precise, businesslike communication style German customers are used to.
Yes, your employee works effortlessly with tools such as Zendesk, Freshdesk, Salesforce and common email systems.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your German customer base and how a German-speaking employee can serve it professionally.
This is how your German-speaking customer service employee tackles it
We align your employee's tone, knowledge and way of working precisely with your German customers, so the transition goes unnoticed for them.
Intake and match
We take stock of your German customer base and product knowledge and match you within about 14 days with a suitable German-speaking employee.
Training on your brand
Your employee gets to know your products, frequently asked questions and the desired tone in German before speaking with customers.
Direction and insight
You manage your employee directly and receive clear reporting on response times and common German customer questions.
