Outsource English-language customer serviceProfessional customer contact worldwide
Imagine: an experienced English-speaking customer service employee who assists your international customers in fluent, professional English, whether they are from the United States, the United Kingdom or elsewhere. No stiff translations, but natural communication that fits a growing, international business.
Post your job for free, online within 2 minutes.
What an English-speaking customer service employee takes care of for you
How much does it cost to get
outsource English-language customer service?
An English-speaking freelancer often works only a limited number of hours and an international agency quickly charges a high hourly rate, while Remote Opus provides you with a full-time English-speaking customer service employee for a fixed monthly fee.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your employee grows with your international customer base and learns the particularities of every country you operate in. Because 40 hours are rarely filled by customer questions alone, there is often room for related tasks such as reviewing English product copy or following up on international orders.
Why English-language customer service outsourced?
International customers expect the same service as local customers, and a mediocre translation or stiff English stands out quickly. A full-time employee fully focused on your international customers goes further than a general agency serving multiple languages and clients at once.
Ready for international growth
As you gain more international customers, a dedicated English-speaking employee makes sure the service quality stays consistent, outside the Netherlands too.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your operations more efficiently and get more work done in the same time. You don't just get better English-language customer service results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource English-language customer service
You pay a fixed monthly fee from 895 euros per month for a full-time English-speaking customer service employee, without agency fees or long-term contracts.
Within about 14 days we match you with a suitable employee, who then gets straight to work on your English-language customer service.
Yes, your employee becomes part of your team and you manage him or her directly, while we take care of coaching, contracts and payroll.
You often notice faster response times towards international customers within a few weeks, with clear reporting on volumes and satisfaction.
Yes, think of reviewing English product copy, international order follow-up or answering English-language social media messages.
Yes, your employee is trained in neutral business English and adapts effortlessly to different English-speaking customer groups.
Yes, your employee works seamlessly with tools such as Zendesk, Intercom, HubSpot and common email systems.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Choose a time that suits you. We'll discuss your international customer base and how an English-speaking employee serves it professionally.
This is how your English-speaking customer service employee tackles it
We align your employee's way of working and tone with your international customers, so every contact moment feels professional and consistent.
Intake and match
We map out your international customers, channels and expectations and match you with a suitable English-speaking employee within about 14 days.
Onboarding on your brand
Your employee gets to know your products, frequently asked questions and preferred tone of voice in English before assisting customers.
Management and reporting
You manage your employee directly and receive clear reporting on response times and common international customer questions.
