Customer service outsourcing for SMEsPersonal contact without extra staff
Imagine: an experienced customer service employee who is fully part of the day-to-day of your SME, without you having to recruit or onboard anyone yourself. You keep the personal customer contact that sets smaller companies apart, even as you grow.
Post your job for free, online within 2 minutes.
What a customer service employee does for your SME
How much does it cost to get
to outsource customer service for SMEs?
Hiring your own customer service employee comes with recruitment costs, payroll costs and HR hassle. At Remote Opus, you get a full-time employee from 895 euros per month, without those extra burdens.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your employee is onboarded on your products, services and way of communicating, so customers feel personally helped. Because the employee is available full-time, there's room left for tasks such as administrative support or keeping customer records up to date. Your SME gets more value than just customer service.
Why customer service for SMEs outsourced?
For an SME, every euro and every hour counts, and hiring a customer service employee yourself costs time and money you'd rather put into growth. A full-time dedicated employee through Remote Opus gives you that capacity without the usual burdens of hiring on your own payroll.
Growing without expanding your HR
You expand your team with a full-time employee, without having to recruit, draw up contracts or run payroll yourself.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. This lets you optimize your processes, run your business more efficiently and get more work done in the same amount of time. You don't just achieve better customer service results for your company, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Customer service outsourcing for SMEs
A full-time customer service employee through Remote Opus costs a fixed fee from 895 euros per month. No agency fees and no long-term contracts.
Usually within about 14 days. After that, the employee gets started right away on your SME's customer service.
Yes, the employee becomes part of your team and you manage them directly. We take care of coaching, contracts and payroll administration in the background.
Customers helped faster and fewer questions left unanswered, without having to recruit staff yourself. You receive clear reporting, so the first improvements are often noticeable within a few weeks.
Yes, think of order administration, scheduling or simple bookkeeping support. We coordinate this together with you.
Yes, especially for an SME with a small team, a full-time employee without extra HR burden is often a great solution. You gain capacity without weighing down your organization.
Yes, think of Zendesk, Freshdesk, a shared mailbox or WhatsApp Business. The employee works with the tools your company already uses.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your SME's customer contact and how a full-time employee takes it over.
This is how your customer service employee tackles it
This is how your SME quickly gains a full-time customer service employee.
Intake of your company and customers
We discuss your products, services and customer type, and match you with a suitable employee within about 14 days.
Onboarding tailored to your SME
Your employee masters your way of working, systems and frequently asked questions, in line with the scale of your company.
Growing along with your company
As your customer service grows along with your company, you can easily expand the collaboration with extra capacity.
