Outsource customer serviceHappy customers, less workload
Imagine this: an experienced customer service specialist who handles customer questions professionally every day, while you focus on growth. Available full-time, fully trained in the latest tools and ready to become part of your team immediately.
Post your job for free, online within 2 minutes.
What a customer service specialist does for your company
How much does it cost to get
customer service outsourced?
A freelancer quickly costs about as much for 16 hours a week as a full-time customer service specialist at Remote Opus does for 40 hours a week.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your specialist is fully onboarded into your systems, tone of voice and customer processes. Because they are available full-time, there is also time left over for related tasks such as order follow-up or updating a knowledge base. That way you get more out of your customer service than just answering questions.
Why customer service outsourced?
A dedicated full-time specialist digs deeper into your customers and products than someone who splits their time across several clients. That creates customer service that feels like your own employee, not an outsourced task.
Full focus on your customers
Your specialist works only for your company and gets to know your customers, products and processes inside out.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your operations more efficiently and get more work done in the same time. You don't just get better customer service results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource customer service
A full-time customer service specialist via Remote Opus costs a fixed amount from 895 euros per month. No agency fees and no long-term contracts.
Usually within about 14 days. After that, your specialist gets started on your customer service right away.
Yes, your specialist becomes part of your team and you manage them directly. We take care of coaching, contracts and payroll administration in the background.
Customers who are helped faster and more personally, and fewer unanswered questions. You get clear reporting, so the first improvements are often visible within just a few weeks.
Yes, think of order follow-up, managing reviews or maintaining a knowledge base. We agree on this together with you.
Your specialist can help customers by email, chat, phone and social media, depending on what suits your company best.
Yes, think of Zendesk, Freshdesk, Gorgias or Intercom. Your specialist works with the tools you already use.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your customer contact and how a full-time specialist can take it over.
This is how your customer service specialist takes it on
A few clear steps to customer service that grows along with your business.
Intake and matching
Together with you we map out what your customer service needs and match you with a suitable specialist within about 14 days.
Onboarding on your systems
Your specialist masters your helpdesk software, tone of voice and frequently asked questions, so customers are helped properly right away.
Directing and scaling up
You direct your specialist yourself and can easily expand the collaboration as your customer service grows.
