Hire customer service for your webshopSatisfied customers, helped faster
Imagine this: a dedicated customer service employee who answers questions from your webshop customers full-time. A full part of your team, with no waiting times for your customers.
Post your job for free, online within 2 minutes.
What a customer service employee does for you
How much does it cost to get
to hire customer service for your webshop?
A freelancer is usually available 16 hours a week and an agency often delivers around 8 hours a week, while a full-time customer service employee via Remote Opus is available to you 40 hours a week from 1,095 euros per month.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,900 | € 1,650 | € 1,095 |
Your employee gets to know your products, terms and customers well. Because there is time left over alongside customer contact, they can also follow up on reviews or take on simple order administration. So you get more than just an inbox full of answered emails.
Why customer service hire for your webshop?
Unlike a rotating freelancer, a full-time employee knows your customers and products inside out. That makes every interaction feel more personal and get resolved faster.
Full focus on your customers
Your employee works exclusively for your webshop and builds up knowledge of your product range, terms and customers.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your operations more efficiently and get more work done in the same time. You don't just get better customer service results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Hire customer service for your webshop
A full-time customer service employee via Remote Opus costs a fixed monthly amount from 1,095 euros per month. No agency fees or long-term contracts.
Within about 14 days we match you with a suitable employee, who then gets straight to work on your customer service.
Yes, the employee becomes part of your team and you direct the work yourself. We take care of coaching, contracts and payroll administration.
You get faster response times and satisfied customers, with clear reporting on frequently asked questions. The first improvements are often noticeable within a few weeks.
Yes, think of order processing, handling returns or following up on reviews, depending on the skills of your specialist.
Depending on your customer base, we match you with an employee who speaks the languages you need fluently, for example Dutch and English.
Yes, your employee works with the systems you already use, such as Shopify, WooCommerce, Zendesk or Gorgias.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your customer contact and where extra capacity makes a difference fastest.
This is how your customer service employee tackles it
In three clear steps, your employee provides fast and personal customer service.
Getting to know your online store
Your employee gets to grips with your products, terms and current customer questions.
Taking over customer contact
Questions via email, chat and social media are answered quickly and personally.
Improving based on patterns
Recurring questions are flagged, so your webshop and its information can be sharpened.
