Outsource social media customer servicePersonal replies on every channel
Imagine this: a social media customer service employee who follows up on comments, direct messages and mentions on Instagram, Facebook and LinkedIn every day. Customers get fast answers in the right tone, even when messages are publicly visible to other followers.
Post your job for free, online within 2 minutes.
What a social media customer service employee does for you
How much does it cost to get
outsource social media customer service?
A freelancer or agency usually monitors channels only a limited number of hours per week, while Remote Opus offers you a full-time social media customer service employee for a fixed price from 995 euros per month.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,750 | € 1,500 | € 995 |
Your employee gets to know your brand voice, followers and frequently asked questions because he or she works full-time on your channels alone. Outside peak moments there is time left for email or chat support, for example. That way you get more value out of the collaboration than just social media customer service.
Why social media customer service outsourced?
Keeping up with reactions yourself between other work means questions sometimes go unanswered for hours or days, visible to everyone watching. A full-time employee who follows only your channels responds faster and prevents a small problem from being blown up in public.
Public visibility calls for speed
Your employee keeps an eye on your channels continuously and responds in the right tone, even when a reaction is critical or sensitive.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimise your processes, run your operations more efficiently and get more work done in the same time. You don't just get better social media customer service results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource social media customer service
A full-time social media customer service employee at Remote Opus costs from 995 euros per month, a fixed price with no agency fees or long-term contracts.
Within about 14 days we match you with an employee who then takes over your social media customer service right away.
Yes, the employee becomes part of your team and you manage them directly, while Remote Opus arranges coaching, contracts and payroll.
You will usually notice shorter response times on DMs and comments within a few weeks, with fewer unanswered messages. You get clear reporting on volume and sentiment.
Yes, think of email handling, live chat or following up on complaints that come in through social media.
The employee responds professionally and de-escalates, moving sensitive conversations to a private channel where needed before they escalate further.
Yes, we work with Meta Business Suite, Sprout Social, Zendesk and Hootsuite among others, and connect to the channels you already use.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your channels and how we follow up on reactions faster and more personally.
This is how your social media customer service employee approaches it
This is how you get a social media customer service employee who takes on your brand voice.
Introductory call and briefing
We discuss your channels, brand voice and the reactions you often need to answer.
Matching within about 14 days
You get a social media customer service employee who fits your industry and target audience.
Onboarding and getting started
The employee is onboarded on your channels and tone of voice, and starts following up on reactions right away.
