Outsource online store customer serviceFast and personal contact with customers
Imagine: a dedicated customer service employee who knows exactly how your online store works and how you want customers to be treated. Questions, returns and complaints are handled quickly and personally, without it staying on your plate.
Post your job for free, online within 2 minutes.
What a customer service employee takes on for you
How much does it cost to get
outsource online store customer service?
A freelancer often has limited availability and a call center handles customers with a generic script, while with Remote Opus you bring in a full-time employee who knows your online store inside out.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your employee becomes part of your team and doesn't just handle questions, but also flags recurring complaints or areas for improvement. Because there is time left beyond answering questions, he or she can also help with order follow-up or reviews. That way you get more than just customer service.
Why online store customer service outsourced?
Customer questions left waiting amid other work cost you reviews and repeat purchases. A full-time employee gives every customer the attention they need, instead of a rushed reply in between.
Attention for every customer, every day
Your employee handles questions with the same care, even at busy times, so your customer satisfaction doesn't depend on how busy you are.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your business more efficiently and get more work done in the same amount of time. You don't just get better results from your online store's customer service, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Outsource online store customer service
A full-time customer service employee at Remote Opus costs a fixed monthly fee from 895 euros per month, without agency fees or long-term contracts.
After a match of about 14 days, your employee takes over your online store's customer service right away.
Yes, the employee becomes part of your team and you manage them directly. Remote Opus takes care of coaching, contracts and payroll.
You get faster response times and satisfied customers, with clear reporting on frequently asked questions and complaints. Improvements in response time are often noticeable within a few weeks.
Yes, think of online store support, responding to reviews or following up on outstanding orders.
Yes, returns and complaints are handled according to your policy, including communication with the customer until the matter is resolved.
Yes, think of helpdesk software, email, chat features on your online store and CRM systems you already use.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Pick a time that suits you. We'll discuss your customer questions and how to handle them faster and more personally.
This is how your customer service employee tackles it
Your customer service employee sets up a way of working that fits your customers and products.
Getting to know your online store
Your employee gets to know your products, policies and writing style through existing conversations and documentation.
Set up channels
Email, chat and, if needed, phone are connected, so questions come in to one place.
Handling and follow-up
Questions, returns and complaints are handled daily and followed up where needed.
