Hire a Zendesk specialistOptimal management of your Zendesk
Imagine: an experienced Zendesk specialist who perfectly tailors macros, triggers and workflows to your customer service. Tickets are resolved faster and your support process gets clearer with every passing week.
Post your job for free, online within 2 minutes.
What a Zendesk specialist does for you
How much does it cost to
hire a Zendesk specialist?
A freelancer typically bills by the hour and an agency assigns rotating consultants to your Zendesk environment, while through Remote Opus you get a full-time Zendesk specialist who works exclusively on your customer service forty hours a week.
| Freelancer | Agency | Opus | |
|---|---|---|---|
| Hours p/week | 16 hours | 8 hours | 40 hours |
| Monthly amount | € 1,550 | € 1,350 | € 895 |
Your Zendesk specialist is fully onboarded on your ticket flows, macros and knowledge base. Because the setup gets in order over time, there is often time left for related tasks, such as reporting or optimizing your Zendesk Guide. So you get more than just Zendesk management.
Why a Zendesk specialist on board?
Zendesk offers many possibilities, but without someone managing the configuration daily, much of its potential remains unused. A dedicated specialist digs into your specific workflows, instead of applying a standard setup.
In-depth knowledge of the platform
While a generalist has to divide their attention across multiple tools, your Zendesk specialist knows all the platform's features and possibilities inside out.
Experiences of clients
who outsourced their growth
All our specialists are trained in AI
Every Opus specialist works with the latest AI tools every day. That way you optimize your processes, run your operations more efficiently and get more work done in the same time. You don't just get better Zendesk management results, you make your entire way of working smarter and faster.
- Smarter and faster processes through AI
- More efficient business operations
- More work done in the same time
Your team, worldwide
We have offices worldwide where international top talent works for your company. Every specialist becomes fully immersed in your organization, while we take care of the daily floor management at our offices.
Frequently asked questions about
Hire a Zendesk specialist
A full-time Zendesk specialist through Remote Opus costs a fixed fee from 895 euros per month, without agency fees or long-term contracts.
After a match of about 14 days, your Zendesk specialist gets straight to work on your Zendesk management.
Yes, the specialist becomes part of your team and you manage the work directly, while Remote Opus takes care of coaching, contracts and payroll in the background.
You often notice faster ticket handling and a clearer Zendesk environment within a few weeks. You receive clear reporting through Zendesk Explore, without guarantees on exact numbers.
Yes, think of customer contact via chat or email, managing the knowledge base and general ticket support.
Yes, your specialist sets up macros, triggers and automations such as Answer Bot, so recurring questions are handled faster.
Yes, your specialist works with your current Zendesk environment, including Zendesk Guide, Zendesk Chat and any integrations with CRM systems.
Ready to scale?
Post your job for free today and we will match you with international top talent. You only pay when you hire someone.
Directly schedule your introduction
Choose a time that suits you. We'll discuss your Zendesk environment and how we can optimize it further.
This is how your Zendesk specialist tackles it
From an introductory call to a fully optimized Zendesk environment.
Introductory call and system analysis
We discuss your current Zendesk setup, goals and bottlenecks.
Matching within about 14 days
You are matched with a Zendesk specialist with experience in your type of customer service.
Setup and daily management
Your specialist optimizes workflows and tickets, and you receive clear reporting through Zendesk Explore.
